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JackBill94's avatar
JackBill94
New member | Level 2
4 months ago

Trouble creating new folder in the root of my account, when using the app.

got drop box syncing on two different devices and its working fine. issue I'm having is that we can not create a new folder in the root of the drop box sync. the setting is turned on to allow thi...
Create
Desktop
  • JackBill94's avatar
    JackBill94
    4 months ago

    this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey JackBill94, welcome to our Community! 

 

Would you mind clarifying if you're using an individual account, or if you're part of a Dropbox Team? If so, then is it possible that you recently updated to the new Dropbox Team Space as described here?

 

If you use the website, I'm assuming you don't face the same thing, is that so? 

 

Let me know more, and we'll take it from there! 

  • JackBill94's avatar
    JackBill94
    New member | Level 2
    4 months ago

    Hi Megan,

     

    im not sure how to check this sorry.

    but it does work when trying to add the folder on the browser.

     

    Thanks

    Jack

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      You can check your account's plan in your account's settings under the plan tab if needed JackBill94 

       

      When it comes to the issue with the desktop app, could you clarify if you're getting any particular errors? If so, we'd appreciate a screenshot too.

       

      Also, what is your computer's OS version, and the version and status of the Dropbox desktop app as shown in your system tray? 

       

      Did you install the app with admin privileges in the first place?

      • JackBill94's avatar
        JackBill94
        New member | Level 2
        4 months ago

        this has fixed it self overnight so im assuming it was a dropbox update that caused it and has since fixed it.

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