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Forum Discussion
Transcription link is not working
Hi, I am working transcription and they send me one link
[removed] And it’s not working
Hannah
Dropbox Staff
Dropbox StaffHey Rida Javed , sorry to see you're having trouble.
Can you let me know more about your issue? Are you getting some kind of error message, when you open the link?
Have you reached out to the person that shared the link with you, to check if they've perhaps deleted the content?
Let me know.
Hi, I am having similar issues with accessing the Transcript
The message that keeps appearing is - There was an error loading the transcript.
I have tried to change browser, go incognito but neither options works. Any suggestions?
- Megan
Hey Michelle Byrne, let's jump right into this!
Are you accessing the transcript using a shared link? If not, feel free to clarify and let me know more.
Do you happen to have a screenshot of the message, in order for us to have a closer look into this, please?
Keep me posted, and we'll take it from there!
Hi Megan,
Great. Let's solve this puzzle! Thanks for your support. I am not using a shared link to access the transcript. Just click on the transcript function on the software and then it attempts to create it but then the error message appears
I have attached the message below.
- Rich
Super User II
Michelle Byrne wrote:
I am not using a shared link to access the transcript. Just click on the transcript function on the software and then it attempts to create it but then the error message appears
I'm assuming this is some transcription software that you're using? If this is anything like the other recent issues involving a transcription app/service, the link to the transcript is likely no longer valid. If that's the case, you would need to contact the company that is providing the transcript/transcription software and let them know you're having a problem.
