You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Stephen S.32
2 years agoHelpful | Level 6
Sync Issues and Dropbox Help
I am one of the original users of Dropbox and recommend it to all my medical colleagues and to my patients as well. For me it is a crucial application. In past times when I encountered a problem wi...
- 2 years ago
I believe I fixed the problem by going to the parent folder that contained all the files with sync issues, then clicked on "Get Info" and then edited permissions by adding Dropbox and applying to all subfolders and files. I have never had to do this before. I do not think Dropbox itself provides adequate answers to this issue of "sync issues".
BTW, I am using Dropbox version 181.4.5678 on a Mac running OS 12.6.7 (Monterey). Personally, I do think Dropbox should show "check for updates" as almost all other apps do this. Below are the screenshots you asked for. So far, I am not seeing this recur making the above changes.
Rich
Super User II
Stephen S.32 wrote:
I have never had sync issues until a few months ago. ... Does anyone have a solution to this "issue"?
You need to be more specific about the issue you're having as you haven't really described the problem. Are you seeing errors while syncing? If so, what are they? What version of Dropbox are you running? Do you have a screenshot showing the problem? etc.
Stephen S.32
2 years agoHelpful | Level 6
I believe I fixed the problem by going to the parent folder that contained all the files with sync issues, then clicked on "Get Info" and then edited permissions by adding Dropbox and applying to all subfolders and files. I have never had to do this before. I do not think Dropbox itself provides adequate answers to this issue of "sync issues".
BTW, I am using Dropbox version 181.4.5678 on a Mac running OS 12.6.7 (Monterey). Personally, I do think Dropbox should show "check for updates" as almost all other apps do this. Below are the screenshots you asked for. So far, I am not seeing this recur making the above changes.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!