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Forum Discussion
Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a ...
That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.
Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.
Walter
Dropbox Staff
Dropbox StaffHey Jeff047, sorry to hear about your syncing issue.
It sounds like you used to have the desktop app installed on your computer at some point in the past and you were working on files within your Dropbox folder - correct me if I'm wrong please.
If that's the case, you can simply download and install the desktop app from this page and make sure to log into the same account as the one you use on your mobile phone.
Let me know if this helps!
Thanks for replying, Walter. I tried your link, it said "We're now downloading Dropbox" but, half an hour later, nothing had happened. I'm not sure how I set it up six years ago, but I somehow linked my phone to Dropbox on my PC. Viewing Dropbox on my phone, it says that the phone is the only device connected.
