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dejanDB's avatar
dejanDB
Helpful | Level 6
2 years ago

Suspended public links

Hello, i'm dropbox user now since 2012 and never had problem with it. Now 5 days ago (5.1.2023) my public links were temporarily (says) suspended for generating too much traffic. I read all about i...
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  • Walter's avatar
    Walter
    2 years ago

    I'm  sorry for the late reply dejanDB; are you still  having issues with this?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey dejanDB, sorry to hear you're having issues with this.

 

Can you please clarify if this is the first time your shared links get banned or if it has happened in the past too?

 

Did you get an email from Dropbox informing you about this? If so, when exactly? 

 

Let us know what you find and we'll take it from there. 

dejanDB's avatar
dejanDB
Helpful | Level 6
2 years ago

Hi Walter,

Hello,

this was the first time and yes i got e-mail on 5.1.2023:

I waited then day or so, that 24h suspension would be gone. Yet after 3 days on 8.1.2023 i got another same e-mail for suspension. Since then i just deleted some files from dropbox nothing else. If someone want's to access my public links it says:

 

Before that it was Error 404 i think.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I'm  sorry for the late reply dejanDB; are you still  having issues with this?

    • dejanDB's avatar
      dejanDB
      Helpful | Level 6
      2 years ago

      Hi,

      public links seems to work now. I will upload something up now and then at evening someone will try to download.

      Question: i have Basic account, that means 20GB of traffic.

      and everything is counting. Is deleting files also included in that traffic (i hope not)?

      And, it would be nice to have some traffic counter (daily) in account when u logged in so that we could track it, or is it visible somewhere?

      Daily traffic is counted how (regarding time)?

      - from midnight to midnight

      - from time when first traffic starts + 24h (for example, 11:40 till next day 11:40)

       

      thanks for all the replies and help

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        dejanDB 

         

        So in terms of what data counts it is ALL shared links, previews of files via links or playing of music/videos on a mobile device or the web etc. So if you have a 2gb video it can probably be watched about 10 times (note that size doesnt always equate to bandwidth).

         

        In terms of the 24 hour window it is a rolling one. So it would currently be (for me) from 11 am yesterday to 11 am now. It will then move as that day goes on. 

         

        Dropbox have previously said they will not put a bandwidth limit in as they dont want people 'sailing close to the wind' and using Dropbox as a content distribution type system as thats never what its been designed for. 

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