You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

James P.45's avatar
James P.45
New member | Level 2
9 years ago

Stuck "importing photos..."

My dropbox is set to auto import/upload my iphone photos, which it is doing. But it keeps telling me it's "importing photos..." and the menubar symbol is constantly the camera symbol that usually com...
Mobile
Sync
Daniel J.21's avatar
Daniel J.21
New member | Level 1
9 years ago

I downloaded 3.12.6 today ... rebooted both macbook and iPad ... and soft reset iPad just in case. 

whilst it DOES seem to be copying new photos into dropbox - the icon is still not changing and I'm not getting the completed notification I always used to get. 

annoyingly, I've been doing a lot of organising with photos.app (which is syncing changes to my devices via icloud) and have added some old photos which were previously synced with dropbox which I assume wont sync again ... which is just making things even more confusing.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!