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CBL70's avatar
CBL70
New member | Level 2
4 years ago

Strange folder icon appears on most of my Dropbox files

This filebox is showing up on almost all of our dropbox files.  We recently got a new home pc.  i went through the sync steps for dropbox and the files show up but have this filebox on them.  when you double click on one to open it, it just spins and won't open.  Anyone know what it means and how to fix it so the files just open like they should? thanks.

Create
Desktop
Folders
GUI
  • Rich's avatar
    Rich
    3 years ago
    cdelosriosru wrote:

    Have you solved the issue? I have the same problem

    It's not a Dropbox icon. It's from Windows 11 and/or OneDrive. You need to make sure that OneDrive isn't trying to sync the same files that Dropbox is syncing.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey CBL70, thanks for reaching out to us!

    This doesn't actually appear to be a Dropbox sync icon.

    Have you perhaps enabled any other, third party syncing services on this computer?

    Can you try disabling them, to see if the Dropbox syncing icons come back?

    Let me know how you go.
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      cdelosriosru wrote:

      Have you solved the issue? I have the same problem

      It's not a Dropbox icon. It's from Windows 11 and/or OneDrive. You need to make sure that OneDrive isn't trying to sync the same files that Dropbox is syncing.

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