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Forum Discussion

nino2's avatar
nino2
New member | Level 2
7 years ago

Storage Usage reported for online-only folders on Finder doesn't match the "User Info".

So after more than a year of discussion on pretty much the same topic, this  still has not been resolved. Sugesting that issue will be resolved in the next version of software is somewhat unacceptabl...
Desktop
Dropbox Basic
Sync
  • HGohar's avatar
    HGohar
    7 years ago

    According to Dropbox team Jane, if the info about the dropbox folder is close or equal to zero bytes, it means it doesn't take any physical space on the hard disc. The problem I guess that the operating system still sees it as if it is taking that physical space and acts accordingly, i.e., full disc or neat full. I don't know what is the way around that.

     
garczys's avatar
garczys
Explorer | Level 4
Hi

Did you ever get to the bottom of this? as we have a MacPro here and it's doing the same thing.

Any help greatly appreciated :)
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 Hey all, thanks for posting on the Dropbox Forum on this syncing-related matter! 
 
You may keep in mind that I’ve moved your posts to a new thread, as the issue reported there has been resolved for the users affected & I’d like to perform some initial troubleshooting, so as to determine if you’re experiencing a similar behavior. 
 
For starters, can you make sure that you’re running a supported version of the OS & the latest version of the Dropbox version of the Dropbox application on your system tray (46.4.65)? 
 
If so, can you also ensure that Dropbox is actively running (eg. are your overlay icons loading correctly on your files)? Also, can you include any screenshots indicating the behavior (&/or any discrepancy) in your next replies here, so as to check back with you in more detail? 
 
Please include any other detail in regards to your configuration that would help identify the behavior & we’ll take it from there. 
 
Thanks in advance & I’ll be awaiting your next posts here! 

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