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kenzixian's avatar
kenzixian
New member | Level 2
7 years ago

something went wrong while uploading this file. check your connection to the internet

Hi, I was uploading a file with file size 8MB in www.dropbox.com, but it show "something went wrong while uploading this file. check your connection to the internet". If i upload less then 4MB file,...
Sync
  • Lusil's avatar
    Lusil
    7 years ago
    Hi there kenzixian, thanks for posting your question on the Forum, welcome aboard! ⛵
     
    Could you try switching browsers & see if that resolves it? If that doesn’t work, try using incognito/private browsing mode & make sure that you’re not running any extensions. I would also kindly recommend trying out the Dropbox desktop application & then try to upload the file in the Dropbox folder. 
     
    If none of these do the trick for you, could you provide me with a screenshot (omitting any private information) in your next post here so as to have a better understanding of the situation? 
     
    Do keep me updated on the matter & let me know if you have any further questions you’d like to forward. Thanks in advance & I look forward to hearing back from you! 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi there kenzixian, thanks for posting your question on the Forum, welcome aboard! ⛵
 
Could you try switching browsers & see if that resolves it? If that doesn’t work, try using incognito/private browsing mode & make sure that you’re not running any extensions. I would also kindly recommend trying out the Dropbox desktop application & then try to upload the file in the Dropbox folder. 
 
If none of these do the trick for you, could you provide me with a screenshot (omitting any private information) in your next post here so as to have a better understanding of the situation? 
 
Do keep me updated on the matter & let me know if you have any further questions you’d like to forward. Thanks in advance & I look forward to hearing back from you! 
rachellynn's avatar
rachellynn
New member | Level 2
5 years ago

Hello,

I have a similiar problem. I changed the browser did not work. I can't download the desktop ap on chromebook as a guest user on it. And I can't change the incognito mode with iphone, the tool bar settings icon doesnt show on the browser. 

In the google photos app i click a video then hit the share button and it gives me the icons option in a row of email, messages, etc and dropbox. I select it the dropbox icon that says under it ...Copy to Dropbox  , it gives me a [preparing File]video screen ,then once the bar is full it says, on a pop up screen.

Oops Something went wrong.Please try again. 

Thanks in advance for your time helping me out today.

Rachel

 

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey rachellynn, thanks for checking in with us on this thread. 

    To ensure that I have a solid visual understanding of this, could you send me a screenshot (without any personal info) of the options you're getting and the error message that you end up with?

    Keep me posted!

    • rachellynn's avatar
      rachellynn
      New member | Level 2
      5 years ago

      I cant do it via this forum too complicated can i email it to you? 

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        No problem, rachellynn! 

        When you have the chance, please send a ticket to our Support team from this link and let me know the ticket ID (eg. #1234567) that gets created. 

        Looking forward to hearing back from you!

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