You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

eckhart's avatar
eckhart
Helpful | Level 6
3 years ago

Smart Sync Icons Missing (MacOS 12.4)

Hi everyone, Since installing MacOS 12.4 my Smart Sync icons are no longer visible in Finder. Wondering if this is a known issue? I've tried restarting the Dropbox app, and restarting Finder via ...
Desktop
Mac
Sync
  • eckhart's avatar
    eckhart
    3 years ago

    Walter Great work! I did this and my icons reappeared.

     

    In case this helps: on a hunch I singled out Google Drive (as it also generates Finder icons of its own), and tried specifically closing only that, and that alone (combined with Finder relaunch) brought the icons back.

     

    As a near-term workaround, I can simply keep Google Drive closed, since I use it much less than Dropbox. Annoyingly, when I turned off the setting for Google Drive to automatically launch at startup, it started itself regardless after restart, so I'm about to troubleshoot that. That's a Google problem, not a Dropbox problem, but I'm sharing it in case others get tricked by that too.

     

    Thanks again to you and Jay.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi eckhart, thanks for bringing this to our attention.

 

Could you clarify what version of the Dropbox desktop application you're running when you hover over the icon in the menu bar?

 

Also, what is the current status of the app?

 

This will help me to assist further!

eckhart's avatar
eckhart
Helpful | Level 6
3 years ago

Thanks, Jay!

It's 152.3.4852.

The status (if I'm understanding what to look at is) "Your files are up to date"?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the info, could you attach a screenshot showing the files as they appear in Finder, showing the lack of syncing icons?

    • eckhart's avatar
      eckhart
      Helpful | Level 6
      3 years ago

      For sure - here's the root folder (with redactions for privacy). The arrow shows where I'd normally see the icons. The result is the same if I navigate into subfolders.

       

      Realized, one thing I haven't tried yet is a full OS restart - I'll do that now just in case and will reply ASAP if it happens to fix it.

       

      • eckhart's avatar
        eckhart
        Helpful | Level 6
        3 years ago

        (Update: full restart did not resolve unfortunately)

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!