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cmj83's avatar
cmj83
New member | Level 2
11 months ago

Since when do you have to PAY to view a shared folder?

A client shared has shared rather large files from their dropbox account and I'm unable to view them without paying for a dropbox account, what in the world is this dark pattern money gouging effort ...
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  • Walter's avatar
    Walter
    11 months ago

    Hi there cmj83 - sorry to hear you're having issues with this.

     

    Shared folders take up space on all of the accounts that are members of the share. 

     

    If you'd like to view the folder without impacting your own account's quota, you can ask the owner to share a link with view only rights with you instead.

     

    I hope this helps!

jackrataty's avatar
jackrataty
New member | Level 2
2 months ago

I requested a free data set from Equibase.  They sent me a link to a shared folder containing historical files for racehorses.  This data should not change.  I kept gettin alerts that my account is too small and need upgraded to contain the data.  I'm sharing a file.  Why am I paying for the storage?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    jackrataty wrote:

    They sent me a link to a shared folder containing historical files for racehorses. ... I kept gettin alerts that my account is too small and need upgraded to contain the data.

    If you're a member of a shared folder, you're not accessing that folder in someone else's account. The folder exists within your own account taking up space. If the folder is larger than the space available in your account, then you would need to upgrade to be able to hold the entire folder.

     

    • jackrataty's avatar
      jackrataty
      New member | Level 2
      2 months ago

      I dont need all of the data in the shared folder.  Can you remove files of the shared folder I dont need?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 months ago
        jackrataty wrote:

        I dont need all of the data in the shared folder.  Can you remove files of the shared folder I dont need?

        If you remove content from a shared folder, it's removed for all members of the folder.

         

        Are you sure it's a shared folder with other members? Could they have shared the folder via a shared link and you chose to save it to your Dropbox? If it's the latter, you have your own copy and you can delete what you don't need.

         

        How, exactly, was the data shared with you?

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