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Forum Discussion
Sharing is currently suspended
Hello,
I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).
However when I tried to share a folder (super innocent, containing just a...
This was resolved, thank you folks.
Hello,
I've been having trouble sharing a file or folder for weeks. I always get the message:
Can’t share file
We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. Chatbot can't help, waiting 24 hours doesn't help either.
Thank you. David
Hannah
Dropbox Staff
Dropbox StaffSure, thank you.
David
- Hannah
Thanks, David! Just emailed you and I'll see you there. 🙂
Hello!
I have this exact problem as well. I'm trying to start a shared family album, but whenever I try to share the link this message pops up: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.
I want to buy a plan with more storage, but I need to know that I will be able to share my files.
Please help
Best regards,
Hkon
- Megan
Hi hkonhartveit, I'd be happy to help!
I just created a ticket on my end for you, since we're going to need some account-specific info in order to determine what's causing this.
Reply back to me, and we'll take it from there.
Thanks a bunch!
I am also getting an error message when trying to share content. The message said to check my email inbox but no email ever came. Can I get some support on this as well?
i have exactly the same problem and i don't know how to fix it... i have no other option but to move all my files to google drive
- Hannah
Hey tarekelraey, can we send you an email, to take a closer look into this issue?
Yes please, i would love to fix it as I have lots of files and dependencies on my Dropbox account.
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