We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
Dropbox Basic
Mobile
Share
Shared Links
  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

nagisalin's avatar
nagisalin
Explorer | Level 3

My device is Iphone8 with Os 16.5.1

and my app version is 366.2.6

I have no any updated option in app store so maybe it's the latest version

and this issue is related with os version?

 

This situation is happened only in mobile apps too.

using website won't popup the error share link modal

 

I have been clear my mobile app’s cache and reinstalled but no useful

Wish can solve the issue~ thank you for your help~

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey nagisalin - sorry to jump in here, but would it be alright if we sent you an email to have a further look internally?

  • nagisalin's avatar
    nagisalin
    Explorer | Level 3
    9 months ago

    Actually after yesterday, that popup link is over 🎉.

    But I don't think I have done anything?

    Thanks for help~

     

    I guess this issue happened

    when A shared a link to B

    if B has not been opened mobile App but delete the shared link from other device(such as web)

    This issue will happen and that's why the link can not find in share Tab
    (because already delete by self)

    I just supply my action, maybe team member can try reproduce this issue with some step~

    Thank you~

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      I'm glad to hear it's sorted now and thanks for the update nagisalin 

       

      See you around the Community and take care! 

      • leoo's avatar
        leoo
        Explorer | Level 3
        2 months ago

        I'm having the same problem. Annoying pop up message "File Shared with You" every single time I open the app.

        I've tried everything: clear cache, re-installing the app, deleting app + restarting iphone + installing again, etc.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!