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tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
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Shared Links
  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey nagisalin, sorry to hear about this.

 

Are both your phone's OS and your Dropbox app updated to the latest version?

  • nagisalin's avatar
    nagisalin
    Explorer | Level 3
    9 months ago

    My device is Iphone8 with Os 16.5.1

    and my app version is 366.2.6

    I have no any updated option in app store so maybe it's the latest version

    and this issue is related with os version?

     

    This situation is happened only in mobile apps too.

    using website won't popup the error share link modal

     

    I have been clear my mobile app’s cache and reinstalled but no useful

    Wish can solve the issue~ thank you for your help~

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hey nagisalin - sorry to jump in here, but would it be alright if we sent you an email to have a further look internally?

      • nagisalin's avatar
        nagisalin
        Explorer | Level 3
        9 months ago

        Actually after yesterday, that popup link is over 🎉.

        But I don't think I have done anything?

        Thanks for help~

         

        I guess this issue happened

        when A shared a link to B

        if B has not been opened mobile App but delete the shared link from other device(such as web)

        This issue will happen and that's why the link can not find in share Tab
        (because already delete by self)

        I just supply my action, maybe team member can try reproduce this issue with some step~

        Thank you~

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