We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
2 years ago

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
Dropbox Basic
Mobile
Share
Shared Links
  • tonyr2023's avatar
    tonyr2023
    2 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, Czyo5S7rb1!

 

Can you please check your Shared page via a computer, and let me know if you see anything relevant there?

 

Can you also clear your mobile app’s cache, and reinstall it on your device?

Czyo5S7rb1's avatar
Czyo5S7rb1
Explorer | Level 3
2 years ago

Reinstalling the app on mobile doesn't seem to help.

 

When I visit the shared page I see an empty list.

The lists on the other tabs (recent, folder, links, signatures) are also empty.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Czyo5S7rb1 - thanks for the additional information and sorry to jump in here.

     

    Could you let us know your device's OS version and the version of the mobile app installed there as well?

     

    Also, have you tried clearing the app's cache at all since you first noticed this? 

    • Czyo5S7rb1's avatar
      Czyo5S7rb1
      Explorer | Level 3
      2 years ago

      Yes I tried clearing the app cache before and after reinstalling, unfortunately also didn't help.

       

      I'm on iOS 17.0.3 now but the problem has been existing for at least couple of months, when I was on iOS 16.

      The currently installed Dropbox app version is 345.2.2.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I assume you meant 354.2 since that would be the most up to date version of the Dropbox mobile app for iOS. Is that right Czyo5S7rb1? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!