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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey vrdesign, thanks for reaching out to the Dropbox Community.

 

Can you please check to see if the link you're creating is a "view-only" or a "can edit" one?

 

If it's a link that gives edit permissions, it would make sense, if you used a certain email address to invite the user, but they're signed in to a Dropbox account under a different address.

 

The "view-only" link should give access to anyone, without the need to request permission.

vrdesign's avatar
vrdesign
Explorer | Level 3
4 months ago

Hannah,

Thanks for responding.

How do I determine if it is a "view-only" link?

How best to set that so others inside our company can still edit?

We don't invite the Users from Dropbox. These links are typically sent in the body of an email to multiple people. Some can and others cannot open them.

Thoughts?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey vrdesign!

     

    You can see your default sharing settings here, and if you follow these steps, you can change the settings or create new links for your files individually.

     

    However, keep in mind that with view-only links, the recipients won't be able to edit the files; only view and download them.

     

    Perhaps you can send "can edit" links to people that need to edit and "view-only" ones, to the ones that just need to view the files.

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