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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

PhilW1, are you sure you didn’t follow these steps instead to share this file with other users? It sounds like this is happening in your case.

 

Let me know, and we’ll take it from there.

PhilW1's avatar
PhilW1
Explorer | Level 3
8 months ago

Absolutely sure, created share link for a file, and added to email. it has the RLKEY= in the query string.  I have shared the way I have always shared.  Access shows as everyone , and no one should need to have a Dropbox account and be logged in.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for confirming that! Do you have an example screenshot of what a recipient is seeing on their end perhaps? There should be an option to ignore the login prompt and continue to viewing your shared link. 

     

    Also, are your recipients seeing this on their mobile browsers or even on a computer, as well?

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