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skepticalthinker's avatar
skepticalthinker
Helpful | Level 6
2 years ago

Shared link asks viewers to request access. Why does this happen?

Greetings.  I have a shared file set to be viewable by anyone with the link, and I've sent the link to those I want to view the file (see screenshot).  However, when they access the link, Dropbox sta...
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  • JasonSilverDBX's avatar
    JasonSilverDBX
    2 years ago

    Hi skepticalthinker ,

     

    Jumping in here as a Product Manager for Dropbox Sharing to help out Hannah.  Reading through your thread, this is very strange indeed.  You've done everything right and I appreciate your patience in working through what is no doubt a frustrating experience.  The best I can suggest here is to contact support for help.  They'll be able to go through your specific situation and troubleshoot your specific link.  Sharing a View Link with access set to "Anyone" should allow anyone - signed in or not - to access a web based preview of your content, and then from there to take further collaborative action like downloading, asking to join the content, etc.

     

    Jason

madsvl's avatar
madsvl
New member | Level 2
2 years ago
when i click on a link previously emailed to me, it tells me i don’t have access to the file, because i’m signed in under (my email address). this was the address that the link was sent to and the one that’s always worked so why is it now not letting me? if anyone knows ways around this that would be very helpful, thanks!
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey madsvl, thanks for reaching out to us.

     

    It might be possible that the owner of the file has created a 'can edit' link, instead of a 'can view' one; can you check with them, to see if that's the issue?

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