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Ady88's avatar
Ady88
New member | Level 2
5 years ago

Shared folders, why do I have to pay for someone elses files?

Someone sent me files on dropbox, to access I had to sign up for an account, fine. But now dropbox says my account is full and I need to pay to upgrade. I have never uplaoded a file to dropbox, so ...
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Shared Folders
Space and storage
  • Jay's avatar
    Jay
    5 years ago

    Hi Ady88, thanks for posting on the Community!

    It sounds like you were shared a folder to your account. As you’ve noticed, shared folders do take up quota on all active members’ accounts.

    If you only need access to view and download the files, you can ask the owner to create a shared link to the folder using the steps here.

    Hope this info helps!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Ady88, thanks for posting on the Community!

It sounds like you were shared a folder to your account. As you’ve noticed, shared folders do take up quota on all active members’ accounts.

If you only need access to view and download the files, you can ask the owner to create a shared link to the folder using the steps here.

Hope this info helps!

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