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xorg's avatar
xorg
New member | Level 2
2 months ago

Shared folder's owner is an unknown person that now owns my shared folder.

I have a folder that i *know* i created as it is my company name, but someone else appears to own it.  I emailed the account that is listed and got a "mailbox full" from their email server.

 

They seem to have backed up 4.5 GB to this folder... i can't get rid of it.  What's going on?  How can they own my folder?  

 

They have no files there, but there is the backup that I mentioned.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey xorg, thanks for posting here! 

     

    A shared folder can only change ownership if the person that created it passed it on to another member. If this didn't happen, then the folder was most likely created by someone else. 

     

    What is the end goal here? Do you wish to remove the folder, or simply change its ownership? 

     

    Let me know more! 

    • xorg's avatar
      xorg
      New member | Level 2
      The intent is to have my Dropbox back. I wild just abandon it, but with some earned space there, I'm not crazy about that approach. There is nothing in that folder but their backup set that has taken up 99pct of my space.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Are you getting any particular errors when trying to delete files from the folder or the other member xorg?

         

        If you do, I'd appreciate a screenshot so that we can have a visual too.

         

        Have you considered copying any files you need from the folder into another folder that you own and then leaving the original shared folder?

  • JohnnyDogman's avatar
    JohnnyDogman
    Collaborator | Level 8

    Hi xorg,

    That sounds really frustrating. Here’s what might be happening and what you can do:

     

    Folder Ownership: If someone else is listed as the owner, it’s possible the folder was accidentally shared with you or you were added to a folder they created. This could happen if you were given edit permissions and it appears in your Dropbox.

     

    Check Sharing Permissions:

    Go to Dropbox.com, find the folder in question, and click on Share.
    Review the list of people with access. If you don’t own the folder, their name will be listed as the owner.

    Leave the Shared Folder:

    If you no longer want access, you can click Remove My Access from the folder settings, which will remove the folder from your account and free up space.

     

    JD