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Fernando F's avatar
Fernando F
Helpful | Level 5
2 years ago

Shared Folder Size

My friend shared a folder with me that has <1GB,  but when I try to open it in my account, it says that the folder is too big (8GB) for my plan, and offers me upgrade plans. Do folders size actually ...
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  • Fernando F's avatar
    Fernando F
    2 years ago

    Hi Walter!

    He did that and still got the same issue for a while. Then, after a couple of days, it just fit to the right size... I guess it just took longer to sync...

     

    Thank you all for your thoughts and your time!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Fernando F, sorry to hear you're having issues with this.

 

Could you have your friend copy the content of the folder into a new folder and then try to share that one?

 

If you still get the same error when trying to add it to your account, please send us a screenshot of the exact message you get and clarify how much quota you've got left in your plan tab. 

 

Thanks!

Fernando F's avatar
Fernando F
Helpful | Level 5
2 years ago

Hi Walter!

He did that and still got the same issue for a while. Then, after a couple of days, it just fit to the right size... I guess it just took longer to sync...

 

Thank you all for your thoughts and your time!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    No worries, Fernando - I'm just glad to hear it's sorted now.

     

    Thanks for keeping me in the loop too.

     

    See you around the Community and have a lovely weekend ahead!  

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