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SS47's avatar
SS47
Explorer | Level 3
4 months ago

Shared folder requests sent to Microsoft accounts don't work, why?

Hi, I share about 100 folders everyday to clients and have been doing this for several years.   Only a few days ago ALL the client emails which were almost anything other than gmail wouldn't work...
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SS47's avatar
SS47
Explorer | Level 3

thank you. Yes, we did just try to numerous hotmail accounts and it still won't work. 😞

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the reply, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

  • SS47's avatar
    SS47
    Explorer | Level 3
    4 months ago

    Hi Jay, I have sent numerous requests but no one has contacted me 😞

    Numerous hotmail emails still won't work. 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      4 months ago
      SS47 wrote:

      I have sent numerous requests but no one has contacted me

      What are your ticket numbers?

      • SS47's avatar
        SS47
        Explorer | Level 3
        4 months ago

        three ticket numbers.

        yesterday was this one unresolved  #24060832 

        raised two more today but can't find the numbers

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Are you signed into your Dropbox account when contacting the team?

       

      Do you have a ticket ID from the automated response in order to locate the ticket on our end?

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