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wing1307's avatar
wing1307
Explorer | Level 4
2 years ago

Shared Excel file doesn't get updated

We use shared Dropbox access. I accessed a shared Excel file online (web browser not app) and made some changes to it. Now the other person (original owner) cannot see the updated info. Can someone help?
 
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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Welcome to the Dropbox Community, wing1307.

     

    How was the file in question shared with you?

     

    Was it included in a folder the owner invited you to? 

     

    Was it through a 'can edit' link? Or perhaps a 'view-only' link and you saved the file to your account and then started editing it?

     

    Let me know and we'll go from there?

    • wing1307's avatar
      wing1307
      Explorer | Level 4
      2 years ago

      Thanks for replying.

       

      So, the owner has given me full access to their Dropbox folder and hence to the files.

      I have full access to the shared file. I could edit it, its just they don't see the updated data at their end.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey wing1307.

         

        By full access, do you mean edit access?

         

        If you navigate to the folder on dropbox.com, click on the 'share' icon on the right and then on 'who can access', does this person appear as the owner of the folder?

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