We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

aprilafternoon's avatar
aprilafternoon
Helpful | Level 5
6 years ago

Share links don't work on Android

For a while now, I've been sharing Dropbox documents in PDF format via email. Once in a while people tell me they "can't open the links." I always just assumed they didn't know what they were doing, ...
Error Messages
Mobile
Share
Shared Links
  • Lusil's avatar
    Lusil
    6 years ago
    Hi virtue, in general, this error message seems to be a generic error message related to a third party app. 
     
    For this reason, I’d recommend attempting to opening the link with a mobile browser and, if you’re still having issues, you can always contact our Support team for a more in-depth look on the matter using our internal tools. 
     
    Thanks in advance!
     
     
    This thread is closed due to inactivity. Please feel free to create a new topic here. 
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi there, aprilafternoon. 
 
As a first step, could you please send me a screenshot of the error message you’re seeing (excluding personal info)? You can do this by selecting one of the following options:

Thanks in advance!

  • aprilafternoon's avatar
    aprilafternoon
    Helpful | Level 5
    6 years ago

    Absolutely! Here you go.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the screenshot, aprilafternoon!

      Hmm. :thinking: The first thought that comes to mind is that the device doesn't have the relevant third party app to support the file in question so as to preview. 

      However, I just wanted to ask, if you change the shared link's dl=0 into dl=1 (so as to force the file to download), are you then able to preview the file directly from your mobile phone by any chance? 

      Let me know what you find!

      • aprilafternoon's avatar
        aprilafternoon
        Helpful | Level 5
        6 years ago

        I actually did try the dl=1 argument before I wrote this post! It makes no difference. Shouldn't the links open in the browser instead of trying to download the file?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!