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Forum Discussion
Searching for files returns no results
Greetings. For years, my Dropbox folder was on my 1 TB 😧 drive and I could search for content on the 😧 drive right from Windows Explorer. Somehow, one of my settings must have changed because...
- Hey Greg G, thanks for posting!
It sounds like you're using Smart Sync to reduce the space the files are taking on your hard drive.
Next to files that are Smart Synced as "online only", you should see a grey cloud sync icon instead of the green tick. Do you see this next to the "camp" files?
If so, can you right click one of these files, choose "Smart Sync - Local", and see if you can search for the file through the File Explorer now?
Keep me posted with your findings!
Daphne
Dropbox Staff
Dropbox StaffHey Greg G, thanks for posting!
It sounds like you're using Smart Sync to reduce the space the files are taking on your hard drive.
Next to files that are Smart Synced as "online only", you should see a grey cloud sync icon instead of the green tick. Do you see this next to the "camp" files?
If so, can you right click one of these files, choose "Smart Sync - Local", and see if you can search for the file through the File Explorer now?
Keep me posted with your findings!
It sounds like you're using Smart Sync to reduce the space the files are taking on your hard drive.
Next to files that are Smart Synced as "online only", you should see a grey cloud sync icon instead of the green tick. Do you see this next to the "camp" files?
If so, can you right click one of these files, choose "Smart Sync - Local", and see if you can search for the file through the File Explorer now?
Keep me posted with your findings!
Daphne, you're brilliant! That's exactly what happened. Now that I know what the gray icon means, I changed the setting on some of my other folders so that I have local access to those frequently-sought files as well. Thank you!
when you choose local under smart sync, is that putting the folder back on your hard hard drive, or just allowing you to search for it (I have the same problem of not finding files)?
- Walter
Hey there chuckshek; sorry to hear you're having issues with searching/finding your files on your computer.
Can you please let me know what's the exact status of our desktop app in your menu bar/system tray?
When it comes to your concern, note that when you make your files or folders locally available through the relevant Smart Sync option, they will need to sync down to your machine and will take up space on your hard drive; just like your other files/folders.
I'm having the same issue...
However, my dropbox folder on my computer does read "Local" with a green checkmark
I also checked the folder option to ensure it's indexing and still it does not search any files on my dropbox folder when I use File Explorer.
Please help
