We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Wanda C's avatar
Wanda C
New member | Level 2
7 months ago

Screenshots in the app is turned off, but they're still uploading into Dropbox on my Mac.

For some reason, screenshots from my Mac are uploading to Dropbox, despite not setting up this feature in backup settings. Anyone have suggestions as to why?  
Desktop
Sync
upload
  • Wanda C.1's avatar
    Wanda C.1
    7 months ago

    Ahhhh, it was my Mac settings. I don't know how that happened, but I was able to change the location. Thanks for your help!!! 😀

     

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Thanks for the heads up Wanda C!

 

Is it possible that you have Backup enabled by any chance? Not sure if that would play a role, but I'd like to gather as much info as possible. 

Wanda C's avatar
Wanda C
New member | Level 2
7 months ago

No, it isn't.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Wanda C, do you think you'd be able to send me a couple of screenshots from your screenshot folder, inside your Dropbox folder, please? 

    • Wanda C.1's avatar
      Wanda C.1
      Helpful | Level 5
      7 months ago

      I don't have a Screenshot Folder in Dropbox. They're being added to one of my private folders.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    When you say private folders, would you mind clarifying more Wanda C.1?

     

    Do you mean that when you take a screenshot on your device, the file itself uploads inside a random folder in your Dropbox folder?

    • Wanda C.1's avatar
      Wanda C.1
      Helpful | Level 5
      7 months ago

      Yes, it loads into the same subfolder all the time... one of my subfolders that I store meditations on.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Wanda C.1, if you quit the app, and then try to take a screenshot (while the app isn't running), do you notice the same behavior?

    • Wanda C.1's avatar
      Wanda C.1
      Helpful | Level 5
      7 months ago

      Yes.

       

      • Wanda C.1's avatar
        Wanda C.1
        Helpful | Level 5
        7 months ago

        Ahhhh, it was my Mac settings. I don't know how that happened, but I was able to change the location. Thanks for your help!!! 😀

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!