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Forum Discussion

Bewlay's avatar
Bewlay
Explorer | Level 3
3 years ago

Scan file lost completely?

Hi On the Android app (version 266.2.2) I scanned a document but I received an error message while trying to upload it, both on data and on wi-fi. I assumed that I would be able to access the saved...
Android
Dropbox Paper
Error Messages
Mobile
Sync
  • Jay's avatar
    Jay
    3 years ago
    Hi Bewlay, if the mobile app created a temporary file to upload it to the site, it wouldn't be possible to access it from the device since that feature isn't available. Any temporary files would've been deleted by now since it has been a while since the upload.
magnushammar's avatar
magnushammar
Helpful | Level 5

Why is there even a solved-tag on this issue?

Saitoyui14's avatar
Saitoyui14
Helpful | Level 5
2 years ago

Seriously? They marked this as resolved and didn't even fix this?

 

I don't know if you developers know this, but this "minor issue" causes permanent data loss.

 

It would be wiser of yall to just turn off scanning from the mobile app entirely if you can't even fix this.

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