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Forum Discussion
How can I save scanned documents into specific folders?
I need to be able to scan directly into shared files. So far I can only manage to scan into my personal file. Doesn't seem like much of a big deal because I could move the file from there, BUT when...
Daphne
Dropbox Staff
Dropbox StaffHi there Reesalc, I hope you're having a good day so far!
Are you perhaps using the mobile app to scan your documents?
If so, you should be able to navigate within a specific folder before tapping the "+" icon and scanning a document. This will upload the file within the folder you were within.
Otherwise, after scanning the document there is an option to choose which location to save your scans to. After confirming your scanned image, you should see the option at the bottom of the next screen.
If you're scanning files differently, please let me know a brief step-by-step of the method you're using.
Let me know if this helps!
Hi,
I am also facing the exact same problem. It wasn't like this in the past.
Basically I can go down to my personal folder and its sub-folders.
I can even save it on the Company's folder, but not on the subfolder of it. I am not even able to open up the subfolders. This is very frustrating and I ended up and to save it in my personal folder first when i scan on my phone , and then to manually move it once I'm on my pc.
Can you help?
- Hannah
Hey RickyW, thanks for the nudge on this thread.
Can you please give us some more info on the issue, like how you're scanning the files?
Are you using the Dropbox mobile app to scan them? Or are you on the desktop app?
Any additional info would be really helpful.
Hi,
I'm using iphone 13. It's showing "Recent Folders". Below that it's showing "All Folders", this is where I can only expound on my personal folder, but not having the option to open the work folder.
In my other iphone (SE), the option to save in another folder is available. It gives few folders under "Save Location" and at the bottom there's a button that says "Choose Another Folder", from which i can go to either my personal or work/shared folder.
I can share you screenshot but I'd prefer to not post it in an open forum like this. Perhaps you can send me an email?
- Hannah
Thanks for the additional info, Ricky.
Which version of the Dropbox app are you using on both of these devices?
I'm on the most recent version (330.2.2) and I see what you see on your iPhone SE.
- Megan
Hey RickyW, thanks for the screenshots!
Do you use the same version of the app, on both your iPhone 13 and your SE?
Have you tried uninstalling, and then re-installing the app on your iPhone 13 by any chance?
I did try (just now, I uninstall and reinstall) but nothing change.
