We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Bewlay's avatar
Bewlay
Explorer | Level 3
3 years ago

Scan file lost completely?

Hi On the Android app (version 266.2.2) I scanned a document but I received an error message while trying to upload it, both on data and on wi-fi. I assumed that I would be able to access the saved...
Android
Dropbox Paper
Error Messages
Mobile
Sync
  • Jay's avatar
    Jay
    3 years ago
    Hi Bewlay, if the mobile app created a temporary file to upload it to the site, it wouldn't be possible to access it from the device since that feature isn't available. Any temporary files would've been deleted by now since it has been a while since the upload.
notdragon's avatar
notdragon
New member | Level 2

@Dropbox - After over almost a year, you still did not fix such a critical issue! I had the same problem as Bewlay - Using version 324.2.2 on Android.

As a file hosting company that says "A secure place for everything. Store, share and backup your data",  if Dropbox does not save a temp/local copy on the device for a document that is created using dropbox - how reliable is the product?

 

I have used the scan functionality via dropbox frequently but did not realize that Dropbox doesn't save a temp copy locally on the phone (should an error occur during transfer). Turns out today the network was poor. Scanned 3 very important documents and pooooof - Dropbox simply deleted them due to bad network upload failure. What's more got a notification at least two hours later after I had scanned with a vague info "(Document Name) there was a problem" - that's it. On clicking the notification it did nothing. (did not even open the app).

 

Never going to use the scan functionality of dropbox now onwards because it appears quite unreliable afterall.

magnushammar's avatar
magnushammar
Helpful | Level 5
2 years ago

Why is there even a solved-tag on this issue?

  • Saitoyui14's avatar
    Saitoyui14
    Helpful | Level 5
    2 years ago

    Seriously? They marked this as resolved and didn't even fix this?

     

    I don't know if you developers know this, but this "minor issue" causes permanent data loss.

     

    It would be wiser of yall to just turn off scanning from the mobile app entirely if you can't even fix this.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!