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Forum Discussion
Removing member from folder problem
Hi all, I’m trying to remove a member from a sensitive folder who has left the organisation. However when I try to remove them I get a message saying - ‘Member Still Has Access. The member has sti...
Wayne 1234 wrote:
Member Still Has Access. The member has still got access through a parent folderIt sounds like you're trying to remove their access from a subfolder when they're still a member of a higher level folder, which likely still gives them access to everything in it.
Check the parent folder (or higher) and make sure they're no longer a member.
Hello,
The Dropbox account was established by a former employee but the ownership was not transferred after their end of service. His email is not longer active and we need to change ownership to get access to files.
Thanks,
Claudia
- Hannah
Dropbox Staff
Hey foreroca, thanks for the comment here.
I'm afraid that if this account created the folder and is the owner, there's no way to remove them, or transfer ownership now, unless you can access that Dropbox account.
If you can access it, you can certainly change the owner.
If not, what you can do is create a copy of the folder and share that one with the rest of the members.
