We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Wayne 1234's avatar
Wayne 1234
Explorer | Level 4
3 years ago

Removing member from folder problem

Hi all, I’m trying to remove a member from a sensitive folder who has left the organisation. However when I try to remove them I get a message saying - ‘Member Still Has Access. The member has sti...
  • Rich's avatar
    3 years ago

    Wayne 1234 wrote:
    Member Still Has Access. The member has still got access through a parent folder

    It sounds like you're trying to remove their access from a subfolder when they're still a member of a higher level folder, which likely still gives them access to everything in it.

     

    Check the parent folder (or higher) and make sure they're no longer a member.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!