We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

dfouni's avatar
dfouni
New member | Level 2
7 years ago

Reinstalling dropbox for Smart Sync

Hello, I have upgraded my account to pro to use Smart Sync. However when i click on the reinstall link, a window opens and then closes and nothing happens.  Need help plz. I don't want to uninsta...
Desktop
Sync
  • Walter's avatar
    Walter
    7 years ago

    Hey there dfouni - how are you today?

    Have you rebooted your computer after upgrading at all? 

    Bear in mind that if you wish to re-install our software and don't want to re-download all of your files from the server, you need to choose the "Advanced" setup option during the installation process. Then you need to choose the parent folder of the existing Dropbox folder as the location for this new install.

    Hope this hepls clear things up and thanks for using Dropbox. If there's anything else I can do for you, please let me know!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Sorry I'm not following Pcs securities   - could you elaborate or share a screenshot of what's troubling you?

Thanks!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!