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Anonymous0's avatar
Anonymous0
Explorer | Level 3
2 years ago

Recent MacOS upgrade breaks syncing, Acrobat reader functionality

The recent forced upgrade for MacOS on recent MacOS versions, which moved files to a new location on the hard drive, caused problems with PDFs.  Specifically, if the file is on Dropbox, but has never...
Desktop
Mac
Sync
Anonymous0's avatar
Anonymous0
Explorer | Level 3

Thanks Megan-

 

The Dropbox version is v174.4.5852.

 

I tried quitting Dropbox, using the Quit menu option from the Dropbox icon in the system tray.  The same problem occurred. 

 

(I also tried the same experiment with a file that I knew I had previously copied to the hard drive (i.e. in one of my work folders--not the CloudStorage folder.  I was able to open the copy that was under the CloudStorage/Dropbox folder after I had quit the Dropbox app, as I would expect.)'

 

Thanks!

 

Marshall

  • Anonymous0's avatar
    Anonymous0
    Explorer | Level 3
    2 years ago

    Thanks Megan,

     

    I believe I have all files set to "available offline".  In the Preferences window, under Sync, I have all of the folders set to sync (except for one folder that I don't want to sync).  I assume that syncing means that they are available offline.

     

    I followed the link you provided, and I can see that with right-click there are menu options for making the folder online only, and making it available offline, but that doesn't tell me which status the folder has.  I scrolled through the list of icons, and I don't see any of those in the Mac Finder window.  I do notice that next to two folders, there is a little cloud with a down-arrow.  That is similar to one of the icons on the web page you linked, but it's not the same.  Is that supposed to represent that these files are online-only?

     

    (If that's what's going on, it's kind of suprising that a file is offline only, but then if I copy it somewhere *else* on my hard drive, it suddenly becomes available offline from the Dropbox folder.)

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Anonymous0, can you let me know the app's current syncing status?

       

      Also, please send me a couple of screenshots of the files you have inside your Dropbox folder, and the icons you see there. Thanks! 

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