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Kimw1's avatar
Kimw1
New member | Level 2
5 years ago

Reactivate an old dropbox link (from 2015)

Hi,   A dropbox link was sent to me in 2015 by a supplier and at the time I never created or saved the photos from it. I know want to go back and look at the link. How can one go around reactivat...
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  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for the additional info Kimw1!

    It seems that the owner who shared the link with you set a specific expiry date on the shared link.

    Since the owner applied this setting to their link, you'll need to ask them to share the link with you again as we wouldn't be able to do anything on our side.

    Sorry that I can't be of much more help with this, but do let me know if you have any other questions.

    Thanks!

Kimw1's avatar
Kimw1
New member | Level 2

Hi Daphne ,

 

Thank you for your message. Yes I still have the link - when I open it , it tells me it has expired. Can I email it to you?

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for the additional info Kimw1!

It seems that the owner who shared the link with you set a specific expiry date on the shared link.

Since the owner applied this setting to their link, you'll need to ask them to share the link with you again as we wouldn't be able to do anything on our side.

Sorry that I can't be of much more help with this, but do let me know if you have any other questions.

Thanks!

  • Kimw1's avatar
    Kimw1
    New member | Level 2
    5 years ago

    Hi Daphne,

     

    Thank you for your response and help - I really apprieate it.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      I'm glad to hear that Kimw1!

      If you need anything else in the future then please feel free to get back to me here. I'd be happy to help out. :grin:

      Have a great start to your week!

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