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Kimw1's avatar
Kimw1
New member | Level 2
5 years ago

Reactivate an old dropbox link (from 2015)

Hi,   A dropbox link was sent to me in 2015 by a supplier and at the time I never created or saved the photos from it. I know want to go back and look at the link. How can one go around reactivat...
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  • Daphne's avatar
    Daphne
    5 years ago

    Thanks for the additional info Kimw1!

    It seems that the owner who shared the link with you set a specific expiry date on the shared link.

    Since the owner applied this setting to their link, you'll need to ask them to share the link with you again as we wouldn't be able to do anything on our side.

    Sorry that I can't be of much more help with this, but do let me know if you have any other questions.

    Thanks!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey there Kimw1, thanks for reaching out to us here!

If the link has be deleted or broken, then you would need to contact the owner of the content and ask them to share the files with you again.

Do you perhaps still have the original shared link?

If you still have the link but receive an error message that when trying to open it, please send a screenshot of the error message.

Let me know and we'll go from there!

  • Kimw1's avatar
    Kimw1
    New member | Level 2
    5 years ago

    Hi Daphne ,

     

    Thank you for your message. Yes I still have the link - when I open it , it tells me it has expired. Can I email it to you?

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the additional info Kimw1!

      It seems that the owner who shared the link with you set a specific expiry date on the shared link.

      Since the owner applied this setting to their link, you'll need to ask them to share the link with you again as we wouldn't be able to do anything on our side.

      Sorry that I can't be of much more help with this, but do let me know if you have any other questions.

      Thanks!

      • Kimw1's avatar
        Kimw1
        New member | Level 2
        5 years ago

        Hi Daphne,

         

        Thank you for your response and help - I really apprieate it.

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