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Forum Discussion
"Something went wrong. Don’t worry, your files are still safe" error when viewing shared files.
Hey, I have been trying to view some shared files but they always pop up the error: "Something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check our Sta...
DBX_Pedro
Community Manager
Community ManagerHi Arun7,
Thanks for reaching out.
Can you please send us a screenshot of where this is happening? Is it on our website?
We can take it from there.
- Nancy
Dropbox Staff
Hey cdc manchaca ! The files you’re viewing are still saved on the owner’s Dropbox account, correct?
Do you have any other shared files you can test this with? Do they all present the same error message?
Finally, how about trying via a different browser/incognito window?
Let me know what you find.
Yes, it is on your website. Not able to post a picture, but the error is exactly like this:
https://www.google.com/url?sa=i&url=https%3A%2F%2Fwww.dropboxforum.com%2Ft5%2FView-download-and-export%2FError-Message-and-my-account-is-frozen%2Ftd-p%2F786112&psig=AOvVaw3YJw54jO8lJddfpkFxMGDy&ust=1729215186386000&source=images&cd=vfe&opi=89978449&ved=0CBQQjRxqFwoTCNDMscailIkDFQAAAAAdAAAAABAE- Megan
Hey Arun7, have you tried what my colleague Nancy suggested about a different browser or an incognito tab on your current one?
Also, is the content a shared link, or a shared folder?
Yeah, the file is opening on the incognito tab.
The content is a shared link.
