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Dave B.5's avatar
Dave B.5
Helpful | Level 5
7 months ago

JPEG EXIF Comments Missing after uploading them

Late last year I uploaded a lot of .jpg files each with comments added to the EXIF data. Now when I access them, those comments are not there. Is there something in the backup process that would be s...
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  • Dave B.5's avatar
    Dave B.5
    7 months ago

    OK, I think I know what the problem is.  It has nothing to do with Dropbox.  It's a MacOS Finder issue.  Data in the "Comments" field for a file on MacOS is apparently stored in a separate, hidden file and when the main file is moved, that hidden file can be lost.  That is what apparently happened in my situation.

     

    Thank you anyway for your help.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Dave B.5. From which platform are you accessing these files now, and the data no longer shows? 

 

Also, when the info was added previously, were you able to see it on all Dropbox platforms?

Dave B.5's avatar
Dave B.5
Helpful | Level 5
7 months ago

OK, I think I know what the problem is.  It has nothing to do with Dropbox.  It's a MacOS Finder issue.  Data in the "Comments" field for a file on MacOS is apparently stored in a separate, hidden file and when the main file is moved, that hidden file can be lost.  That is what apparently happened in my situation.

 

Thank you anyway for your help.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    No worries, Dave. I’m glad you were able to figure it out at least.

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