We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Johnheed
5 years agoNew member | Level 2
Dropbox sharing for Designers - links to images in Illustrator ai files
I have noticed a problem with opening Illustrator ai files in dropbox. If I link all pictures and open later the same file everything works perfectly. If I open an ai file created by someone else, ma...
- 3 years agoHey bananasplit, sorry to hear you're having issues with this.
It sounds like the links you're referring to are relative links and you might be better off using absolute links instead.
I won't be able to offer any help with that though as it falls outside of our remit.
That said, I'm not aware of a way to achieve what you had in mind, but I'll leave this thread open in case another user on the Community has something to offer here.
Let me know if you have any other questions in the meantime.
bananasplit
Explorer | Level 4
Our design agency has been experiencing some issues with Illustrator and links on Macs. If User A creates an Illustrator file with images, closes the file and reopens it, it's fine. However, when User B opens User A's file, the links are all missing and we have to relink everything despite being on the same shared Dropbox. Indesign links are fine, its just Illustrator.
We did do a bit of digging to figure out how to solve this and we understand that links are missing because each of the usernames is different on each Mac. We did come across the solution to create a new user on each computer with the same username but this would require a lot of work moving programs and files over that are outside of Dropbox.
There was another solution we found which was moving the Dropbox folder to a generic location not dependent on usernames but we aren't too sure what an example of a generic location is that isn't an external server (we used to use a server but it was too slow which is why we moved to Dropbox)
Do any other designers have the same issue and how have you solved them?
ranezra
2 years agoNew member | Level 2
The only solution I've found is to put the AI project files in the same folder with the linked files (use 1 folder, not subfolders).
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!