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yl4882's avatar
yl4882
Helpful | Level 5
2 years ago

raw=1 stop working in safari. Why?

I am using raw=1 to render images in the website I built, the images were working fine on every browser util yesterday (08/09/2023), and now stop working on safari. Does anyone experience the same th...
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  • lisadbx's avatar
    lisadbx
    2 years ago

    We just released the fix for the issue on Safari with "raw=1" links. Please let us know if you still have any issues.

justing1's avatar
justing1
Helpful | Level 6

It appears Dropbox has changed their share link structure by embedding a key into the share link. For some reason, since this change has occurred, we have noticed that shared pdf files set to open directly (by changing dl=0 to raw=1), open as blank pages on iOS safari. If the Dropbox app is installed, the files open in Dropbox directly just fine. Links also work in Chrome and Edge desktop just fine.

We do not want to have to have user install Dropbox to share pdf's however. Anyone else experiencing these issues, and is their a structural change to the link we can make to correct?


Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi justing1, I've merged you to this thread for users with similar questions. Could you try the solutions above to see if they help?

  • justing1's avatar
    justing1
    Helpful | Level 6
    2 years ago

    Thank you for the solution. My only hang up with using the "dl.dropboxusercontent" is that it sounds as if it's a deprecated endpoint. Furthermore, this path causes pdfs to download vs display directly in some browsers. Is there a plan to fix the redirect issue with Safari that is being caused by the new links? I would prefer to not use any deprecated endpoints that are not supported with current documentation long term, lest the next guy has to navigate old threads to determine why we are using an undocumented endpoint.

    I appreciate the work around.

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