We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
Mark, The account that I am signed in to on my computer is the correct one. The on-line version is the one that doesn't have all of my files and is only 2GB.
Is there anyway to contact Dropbox by phone?
- Rich
Super User II
The on-line version is the one that doesn't have all of my files and is only 2GB.
Sounds like you're logging into a different account. From your computer, click the Dropbox icon in your system tray (Windows) or menu bar (Mac) and then click the globe. This will take you to the Dropbox website and log you in with the same account used on your computer.
Is there anyway to contact Dropbox by phone?
Phone support is only available to Dropbox for Business customers. All others use the ticket system, or you can ask questions here and we'll try to help. (Note that this is a user supported forum and some issues we just can't help with; like billing, etc.).
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Hello, i have a payed account and me and my client are sharing a folder but when he puts in files the folder looks empty to me, we tried creating multiple shared folders but the problem is the same. I need to download the files he sends for my work asap. The problem seams to be on my side and i have no idea what to do abut this, i have written to support but no answer yet.
- Rich
When you view the folder on the Dropbox website, does it have the files in it? If so, then the problem is with your computer downloading them. If not, then the problem is with his computer uploading them. In either case, start here:
i have written to support but no answer yet.
Did you open a ticket or just email them? You need to open a ticket if you haven't done so already.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Thank you very much for your answer Richard! I am also unable to see the contents of the folder on the website as well. I have written to support using the method you suggested and still waiting for the answer since it was just yesterday.
- Rich
I am also unable to see the contents of the folder on the website as well.
This indicates that the problem is likely on his end (files he places in the folder are not uploading) and he should probably contact Support as well.
Can anyone help!?
My DB account still states my old email address. I have changed this address to my current email address and I now log in with my new address. However, DB still shows as my OLD address on my account and any shared file requests are still going to my OLD address!
When I click on 'change email' and type in my new address, it states that this address is already being used!.
I've I got 2 accounts now?
Can anyone help me with this as I need to upgrade my DB account as ran out of space, but must sort this first. thank you
- Rich
When I click on 'change email' and type in my new address, it states that this address is already being used!.
That means there's already a Dropbox account using that email address.
I've I got 2 accounts now?
More than likely, yes.
Before you can use that email address on your main account, you'll need to either change the address on the second account, or delete the account entirely. Log in to the second account (reset the password if needed) and see if there's anything in it that you need. If there isn't, just delete the account and that will free up the email for use on your main account. Just make sure you've logged in to the correct account before you delete it.
Hi guys. Ive received a message that my 23gb is out of date in 3 days. 99 euros a year is the price for premium. I cannot afford this amount. What happens to my photos now? Are they deleted?
I cannot understand why a company that charges 99 euros a year doesnt have any customer support. What a joke. Can somebody please advise.
Thank you.
