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Forum Discussion
Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I left it running for more than 24 hours and it's just not working right. I have followed all of the troubleshooting guides online. Does anyone have a phone number so I can actually talk to someone from Dropbox?
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
I just reinstalled word but when I open my docs form dropbox, it will only open in notepad. On my laptop everything is fine and it still opens in word, like always.
- Mark
Super User II
Thats an issue with your installation Jim. Not Dropbox.
For some reason your computer hasn't associated .doc etc. with Word properly.
You need to google/ask Microsoft for help with that.
- Laureline
Community Manager
Hi Pauline!
Could you tell me if you're a Dropbox for Business customer, or a Pro or a Basic customer?
It's possible that you contacted a phone number that is not Dropbox if you're not a Dropbox for Business customer.
If you wrote to the support (here: https://www.dropbox.com/support) but didn't get a reply in 2 weeks, then I would recommend to check your spam box. As Rich told you, we reply to customers in 3 days :)
I'll be more than happy to help you, but again, it would be much better if you could contact support as your problem looks like an advanced one.
@Peggy: Are you still seeing an error 500 when you use a different browser?
Spam is being send from our account, to various people, over 16 message to one person in the last 10 min. I need drop box to email me or call me ASAP.
I had an open file which was saved on dropbox, a minute before my computer ran out of battery. When i charged battery immediately, the file was still open. I tried to close it and get the question "the file 'tables3' has been modified" do you want to save changes?" I clicked no. However, the whole file has disappeared, and is neither in deleted items in dropbox nor in recycle bin on the pc. Appreciate any help
- Laureline
Hey 'Wizard' :)
You can contact Dropbox here:
https://www.dropbox.com/support
If you are a Dropbox Business customer, you can find a phone number in your admin console.
@Artashes, could you please create a new forum post with your question, as it is not related with the initial one? Thanks a million!
Thank you Robert S. That worked.
I also sent this message in another Dropbox support area. In November I upgraded to Dropbox Pro. I checked and the $99 charge definitely hit my credit card on 11\16\15. However, the status of my Dropbox account never changed. I am still cutoff at 2GB. I need this fixed ASAP, like today! I would also like an explanation why this happened.
- Rich
@John:
This is primarily a user supported forum and we're unable to assist with billing related issues. You'll need to open a ticket to get this resolved.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users). Our office is having trouble locating most of our files in our shared dropbox. These are sensitive files and cannot be lost. We cannot locate them in three of our computers and need to have this fixed as soon as possible. We have not deleted any of the folders, and yet they seem to have disappeared in most of our computers.
