You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Phone number for technical support
I am having ongoing issues trying to get my Dropbox files to sync with my desktop. I am probably a few months behind on files on my desktop as this computer had to be taken to IT for some repairs. I ...
Hello everyone,
Every Dropbox user can reach our Support team by submitting a ticket support request at www.dropbox.com/support .
Replies take approximately 1 - 3 business days with Business and Pro users getting priority (longer for Basic users).
Dropbox offers tech support over the phone for Dropbox Business teams on an Advanced or Enterprise plan .
However, for security reasons Dropbox can only provide phone tech support to admins of these teams.
We take security seriously, and work hard to ensure your files and accounts remain safe. This is the reason our phone number is not publically displaye. We require account verification in order to ensure that we're providing support to an authorized admin. This account verification is only available via the admin console.
If you find a Dropbox tech support phone number on a search engine or elsewhere that claims to lead to Dropbox support, it is not affiliated with Dropbox. Dropbox does not offer phone support other than what is described in this article. Be careful to avoid scams or other attempts to capture your account data.
If you have a specific question, please review our Dropbox Community for related solved problems or createt your own thread and we'll glad happy to assist!
Thank you!
Our dropbox files got encrypted with a Cryptlocker virus and we don't have access to any of them! We are a museum and all have pro accounts that are connected. Our IT guy said we should contact Dropbox to clean them up all together.I submitted a support email last night.
