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Forum Discussion
Only partial file is uploading
I'm having trouble uploading a file that I've successfully uploaded numerous times before. It's loading about 20%, then stops. I've tried repeatedly and it does the exact same thing again and again...
Hey Gustynpip, sorry to jump in here.
Your browser is the web browser you're using to access internet pages etc. For example, I'm using Google Chrome at the moment. You can see more information on how to troubleshoot issues with your web browser here.
If you're using the desktop app to do this by updating the file within your Dropbox folder, note that the pattern you follow needs to be:
1. Let files sync
2. Start application
3. Save files
4. Quit application
5. Repeat on different computers.Most programs create a "file lock" on any file that they are using, and this lock will prevent Dropbox from syncing the file. In some cases you must fully quit the application before Dropbox can sync the data. You must then make sure Dropbox has finished syncing before trying to access the file from any computer.
If you are sharing the data between computers you must NOT run the application on more than one computer at a time as you will probably generate file conflicts and other problems.
This is why we recommend that people do not sync live databases like Quickbooks with Dropbox. Most databases have remote access methods anyway, so you don't need to sync the live database. You can sync saved snapshots, however, with no issues.
I hope this helps!
This is embarrassing to say, but I'm not certain what browser I'm using - I guess just what's on my laptop. And I don't know how to switch browsers. Or even if I can on the same laptop?
We're not doing it where Quickbooks syncs online. I don't know why. The system I'm using was set up by those paying the bills previously (and they might have been less tech savvy than even me, if that's possible), and I've just continued what they did.
About 1 time out of 6 tries, I get a message saying that my internet connection failed. It's still working for everything else when that happens, though, so I don't think it's the internet.
Walter
Dropbox Staff
Dropbox StaffHey Gustynpip, sorry to jump in here.
Your browser is the web browser you're using to access internet pages etc. For example, I'm using Google Chrome at the moment. You can see more information on how to troubleshoot issues with your web browser here.
If you're using the desktop app to do this by updating the file within your Dropbox folder, note that the pattern you follow needs to be:
1. Let files sync
2. Start application
3. Save files
4. Quit application
5. Repeat on different computers.
Most programs create a "file lock" on any file that they are using, and this lock will prevent Dropbox from syncing the file. In some cases you must fully quit the application before Dropbox can sync the data. You must then make sure Dropbox has finished syncing before trying to access the file from any computer.
If you are sharing the data between computers you must NOT run the application on more than one computer at a time as you will probably generate file conflicts and other problems.
This is why we recommend that people do not sync live databases like Quickbooks with Dropbox. Most databases have remote access methods anyway, so you don't need to sync the live database. You can sync saved snapshots, however, with no issues.
I hope this helps!
