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Forum Discussion

Henkka's avatar
Henkka
New member | Level 2
4 years ago

Online only not working

Hey!   I've had a problem few weeks now. Even I've tried to put almost everything online only -mode, nothing happens in the hard drive storage. Any ideas what could be wrong? Last month everythin...
Desktop
Space and storage
Sync
  • Walter's avatar
    Walter
    4 years ago

    Hey there Henkka, thanks for using Dropbox and welcome aboard!

    If your app is showing 'up to date' in your menu bar/system tray and you've set your Dropbox files to be 'Online Only' through the Smart Sync feature, then this space might be taken up by your cache folder.

    Let me know if that's not the case!

     

    Moderator note: If you're using a Mac, and online-only files still take up space on your device, you might need to check this Help Center article too. 

smoravarsi's avatar
smoravarsi
Helpful | Level 6
Hi! How did you resolve this problem? I am having the exact same problem. Nothing seems to work or be “live” anymore while using the desktop app. Dropbox comes offline without notice and nothing is available.
I have tried multiple times to get Dropbox to assist me and no one seems to want to assist. This is so frustrating, I’m not even sure why we pay for a service
markhutch's avatar
markhutch
Helpful | Level 5
2 years ago

I have given up on Dropbox.  Nothing I ever complained about or suggested was ever actioned.

 

I 'fixed' my issue by moving to Sync.com.  Not necessarily better or even the best but it works, similar price for the data storage I need and, MOST importantly, when I contact support with issues or suggestions, I got a response and an acceptance for my suggestions.

  • smoravarsi's avatar
    smoravarsi
    Helpful | Level 6
    2 years ago

    It really is a pain trying to get any support from DropBox. I'm looking for another provider. I've been with this same issue for over 2 months and zero assistance and resolution. 

    Cheers,

    SM

    • iBoxS's avatar
      iBoxS
      Explorer | Level 3
      2 years ago

      Yes I got 0 help as well... I don't understand why even though I set everything to Online Only and made sure there were no exceptions and followed all the FAWs and help links, it's still displaying offline and taking up lots of space.

      • iBoxS's avatar
        iBoxS
        Explorer | Level 3
        2 years ago

        I checked all of the settings and the common FAQs so please don't suggest those... Obviously I tried it already. I hope someone who experienced this issue found a solution. Nothing is shared locally yet it is in that folder... If I delete the files in that folder, will it delete them from my account altogether or just from the PC and leave the online files intact? Why is this happening with such a popular service which should work without any issues? Thank you in advance.

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