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92cafe's avatar
92cafe
Explorer | Level 4
5 years ago

Online Only Files Reverting Back to Local

Hi Community ! I'm having an ongoing issue where any file or folder that I smart sync as 'online only' reverts back to local almost immediately. For a moment the file icon with show that it is an onl...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    5 years ago

    Hi 92cafe, thanks for messaging today!

     

    It sounds like you could be experiencing this issue on your device.

     

    I'd recommend checking out all of those possibilities to see if they could be the cause.

     

    Let me know how it goes!

92cafe's avatar
92cafe
Explorer | Level 4

Thanks for your help - it was the browser extention on 3rd party software. I removed the dropbox folder from the software browser, made the smart sync adjustment, and once synced reopened my 3rd party software and readded dropbox to the browser. The issue was then resolved.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for the update, I'm happy to hear that the issue has been resolved now, 92cafe!

 

Enjoy the remainder of your week!

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