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davelgil's avatar
davelgil
Explorer | Level 4
2 years ago

Not seeing "make online only" upon right-click on windows

Hello! I've been using dropbox for over 10 years with no issues, but recently the "make online only" and the "view locally" options seems to have completely disappeared? The expected behavior is to right-click on a file or folder and the options would be on the list, but I no longer see them. I haven't changed any settings so I'm guessing that some kind of update to dropbox or windows broke it. Any light-shedding is appreciated!

Desktop
GUI
Sync
Windows
  • Jay's avatar
    Jay
    2 years ago

    One possible reason for the missing context menu items is that the app wasn't installed with admin privileges. 

     

    Could you download the latest version for Windows from here, and then follow these steps to install it as an admin

  • epic3ntre's avatar
    epic3ntre
    Helpful | Level 5
    7 months ago

    I've just upgraded my plan to Dropbox for Business and on my Windows 10 laptops the Explorer options to selectively sync specific files has disappeared. This isn't a problem on my Windows 11 laptop. I've tried to apply the previously posted solution to amend the registry to make the options to "Make Available Offline" and "Online Only" reappear, but to no avail.

     

    Previous article is here: https://www.dropboxforum.com/t5/Create-upload-and-share/I-can-t-see-any-sync-icons-next-to-my-files-in-my-Dropbox-folder/m-p/366686https://www.dropboxforum.com/t5/Create-upload-and-share/I-can-t-see-any-sync-icons-next-to-my-files-in-my-Dropbox-folder/m-p/366686

     

    Once I download a file, I cannot change that, unless I choose to not sync the entire folder. 

     

    Is there another workaround for this? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Sorry to hear about this, epic3ntre.

       

      I moved your post to a thread that has some info relevant to your issue.

       

      Can you check the troubleshooting provided here, to see if anything helps?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi davelgil, thanks for messaging the Community!

     

    The wording for the online-only/local has changed recently. Now, the options you would see are 'Make available offline' or 'Make online-only'.

     

    Please let me know if you're not seeing these specific options, and also what version of Windows you're using.

     

    This will help me to assist further!

    • davelgil's avatar
      davelgil
      Explorer | Level 4
      2 years ago

      Hi. Thanks for the response! I'm not seeing those options either. I am currently using Windows 10 Pro.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Are any Dropbox options appearing when right clicking a file or folder? Is the Dropbox desktop application running and syncing normally?

         

        Could you attach a screenshot showing your right click options (while hiding any filenames or personal info) to see what you're getting?

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