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Forum Discussion

davelgil's avatar
davelgil
Explorer | Level 4
2 years ago

Not seeing "make online only" upon right-click on windows

Hello! I've been using dropbox for over 10 years with no issues, but recently the "make online only" and the "view locally" options seems to have completely disappeared? The expected behavior is to r...
Desktop
GUI
Sync
Windows
  • Jay's avatar
    Jay
    2 years ago

    One possible reason for the missing context menu items is that the app wasn't installed with admin privileges. 

     

    Could you download the latest version for Windows from here, and then follow these steps to install it as an admin

davelgil's avatar
davelgil
Explorer | Level 4

Hi. Thanks for the response! I'm not seeing those options either. I am currently using Windows 10 Pro.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Are any Dropbox options appearing when right clicking a file or folder? Is the Dropbox desktop application running and syncing normally?

 

Could you attach a screenshot showing your right click options (while hiding any filenames or personal info) to see what you're getting?

  • davelgil's avatar
    davelgil
    Explorer | Level 4
    2 years ago

    These are the options that show up. The only Dropbox option I see is "Send with Dropbox Transfer." Everything else syncs properly. I can see the files on the dropbox website and my colleagues can access the files when I sync them.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      That looks to be either a file not in the Dropbox folder, or somehow the app isn't running. Does the file have a sync icon visible on it?

      • davelgil's avatar
        davelgil
        Explorer | Level 4
        2 years ago

        Hi! The files do have a sync icon next to them.

         

         

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