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Joseph Parks's avatar
Joseph Parks
Helpful | Level 6
4 years ago

New Sync Feature is auto cloud only. I hate it. How do I turn it off permanently?

Prior to a recent Dropbox update, all of my files on my PC were automatically synced into the cloud. I've always had smart sync off, so that I get to choose what folders I want on my PC. I want them ALL on my PC, but a recent update has changed it to that now they are only on Dropbox in the cloud and NOT on my PC anymore. I hate it. I have looked and looked by cannot find any way to force any new folders or files I create on my PC dropbox folder to always stay there and not to be replaced by an image with an X and only a cloud link.

 

Please help. If I can't fit this, I'm leaving Dropbox and finding some other way of keeping my files on my PC. Thanks for anyone who can help me.

~ Joseph

  • Hannah's avatar
    Hannah
    4 years ago
    Thanks for updating me here, Joseph!

    And if you select your files, right click on them and choose 'Smart sync' > 'Local', do they get downloaded?
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    Hey Joseph Parks, enjoy your day! 

    It sounds like you're referring to our Computer Backup feature that you accidentally enabled.

    Can you try to disable it using the steps provided in the Help Center article?

    Keep me posted on what you find.
    • Joseph Parks's avatar
      Joseph Parks
      Helpful | Level 6

      Thank you for your help, Lori.

       

      I looked where you directed me--where I'd never been before and didn't even know existed until you told me about it. It's asking me to set it up, so it's not something I accidentally turned on because it's not even activated.

      What should I do next?

       

      ~ Joseph

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        Hey Joseph Parks, sorry to jump in here. 

        Can I ask a couple of things, so I'm clear on what happened exactly?

        Were your desktop files all moved inside the Dropbox folder?

        Or did all your Dropbox files get the cloud icon on them and are no longer available locally on your PC?
    • whateverq234's avatar
      whateverq234
      New member | Level 2

      it is insane how it wants your data CONSTANTLY. I feel annoyed violated. I feel like I am constantly saying NO don't backup. I don't feel secure that it won't try to back up. If this isn't fixed I will stop using Dropbox. I like my right to choose thank you. 

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