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jhedleyj's avatar
jhedleyj
Helpful | Level 7
3 years ago

Never-ending Backup in Dropbox Backup

For a couple of weeks now I have noticed this phenomenon... When I opened the Dropbox Menu icon on my iMac I noticed that the Mac was backing up yet "Everything is up to date". I have checked in Fin...
Desktop
Dropbox Backup
Sync
  • jhedleyj's avatar
    jhedleyj
    3 years ago

    Hi Megan

    Good news!

    I deleted version 159.3.5865 and downloaded/installed version 158.4.4564 and all is now well. 

    Many thanks for the help from you and your team.

    John

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi jhedleyj, how are you today? 

 

Interesting behavior you got going on there. 

 

Can I ask the version of the desktop app that you have installed on your device? You can see this by hovering your mouse over your little Dropbox icon, that's on your menu bar next to your WiFi icon.

 

Let me know more, and we'll take it from there! 

  • jhedleyj's avatar
    jhedleyj
    Helpful | Level 7
    3 years ago

    Hi Megan

    The icon says “Dropbox 159.3.5865 Up to date”.

    In the meantime nothing has changed. The dropdown panel still says it is still backing up but at the same time it is up to date!

     

    Regards

    John

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi jhedleyj, do you have any files that are currently in use, which might prevent them from being uploaded to the site?

      • jhedleyj's avatar
        jhedleyj
        Helpful | Level 7
        3 years ago

        Hi, Jay

        I have checked through my most recently used files and can find nothing unusual. I have checked through the files I have backed up and all of them have the green tick next to them. I have also closed all my apps except for Safari and stopped my Time Machine backups. No change.

        Curiously, The folders I backup from my Mac are exactly those that I have stored on my external SSD but they back up at different times. The SSD backup takes place in the early hours when the Mac is not being used at all. I shall unplug the Time Machine drives and my SSD to see if that does anything.

         

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