My video small never finishes uploading.

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jjfraulynn wrote:

I have a basic account and this is my first upload. So it says I'm using 0 of 2GB

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Hello, jjfraulynn...

Thank you for clarifying.

Are you currently just using Dropbox's web interface?  You should login to your Dropbox account to verify that your video didn't upload (look here).

Listed below for your convenience are a few tips regarding installing the Desktop Client in case I'm not around when you come back.  It's much more reliable for uploading large files.

I recommend that you try the newest stable build (offline installer) vs any beta versions that are available (v48.3.57).  After installing it, please restart your computer.  Be certain that you use the same Dropbox login credentials when you sign-in to the Desktop Client.

Afterwards, any Folder/Files that are stored in your Dropbox account will download (sync) to your computer's hard drive (located inside the Dropbox Folder).

Of course any of the Folders/Files located on your C-drive that you MOVE into your Dropbox Folder will be uploaded to your Dropbox account (uploading is a time-consuming process).

HELP CENTER ARTICLES:

• How do I install Dropbox?
• What do the icons on my files mean?
• Where can I find the full Desktop Client installation file?
• Where is my Dropbox folder?
• How do I find and change my desktop application preferences?
• How do I add or upload files to my Dropbox?
• What is a system tray or menu bar?
• Save hard drive space with selective sync.
• How do I make Dropbox sync faster or control the bandwidth used?